No work starts before your car has been inspected

They sent the service list in advance, with a line on why each item was being changed. The car was ready at the time they gave me.

They showed me the pad measurement and said there was life left, rather than selling me a replacement. That honesty mattered to me.

They found the cause of the warning light the same day. Handover slipped by a day waiting for a part, but they told me beforehand.

I was worried the paint would not match. They took a colour reading and showed me, and I could not see a difference at handover.

I went with an appointment and it took forty minutes. Being able to leave the removed tyres in storage made things much easier.

The smell has gone. They said the cabin filter needed replacing and did not fit it without asking first.